Support
How to reach us about Rush Hour Hero.
1. Contact
contact@a17s.app
Send inquiries to this address. We review them on business days and reply by email.
Before writing, the frequently asked questions may answer your question faster.
2. What to include
- Your player ID, shown on the in-game settings screen
- When it happened and what you were doing (which screen, which action)
- For payment questions, the order (receipt) number and the time of payment
Account and payment inquiries require identity verification; without a player ID or the linked social email, handling may be delayed.
3. How inquiries are handled
- Receipt — every message is read.
- Verification — the report is checked against server records.
- Resolution — the outcome is explained and any action (compensation, correction, refund) is carried out.
Inquiries are handled on business days; where verification takes longer, progress is communicated separately.
This English text is provided for convenience. In the event of any discrepancy, the Korean version prevails.