Send inquiries to this address. We review them on business days and reply by email.
2. What to include
The account code (계정 코드) shown on the Settings screen (설정) and the 「이용이 제한됐어요」 (account restricted) screen in the app
If you linked a social account, that account's email address
When it happened and what you were doing (which screen, which action)
For payment questions, the order (receipt) number and the time of payment
Without the account code (계정 코드), finding your account may take longer. Because the account code (계정 코드) is visible on screen it does not verify your identity on its own; requests that need verification (such as account deletion) are verified as described in the relevant document.
3. How inquiries are handled
Receipt — every message is read.
Verification — the report is checked against server records.
Resolution — the outcome is explained and any action (compensation, correction, refund) is carried out.
Inquiries are handled on business days; where verification takes longer, progress is communicated separately.
This English text is provided for convenience. In the event of any discrepancy, the Korean version prevails.