Support
How to reach us about Drop the Coins.
1. Contact
contact@a17s.app
Send inquiries to this address. We review them on business days and reply by email.
2. What to include
- Your player ID, shown on the in-game settings screen
- When it happened and what you were doing (which screen, which action)
- For payment questions, the order (receipt) number and the time of payment
Account and payment inquiries require identity verification; without a player ID or the linked social email, handling may be delayed.
3. How inquiries are handled
- Receipt — every message is read.
- Verification — the report is checked against server records.
- Resolution — the outcome is explained and any action (compensation, correction, refund) is carried out.
Inquiries are handled on business days; where verification takes longer, progress is communicated separately.
This English text is provided for convenience. In the event of any discrepancy, the Korean version prevails.