Withdrawal of purchase and refund rules for in-app purchases in Drop the Coins.
This notice follows the Korean Act on Consumer Protection in Electronic Commerce and the Content User Protection Guidelines, and forms part of the Terms of Service.
All paid transactions are processed through the app market's payment system (Google Play and the like). The Company does not collect or store card numbers or other payment credentials.
| Case | Eligible | Basis |
|---|---|---|
| Paid currency or items that have not been used | Yes | Within 7 days of purchase |
| Currency already spent, or content whose result is fixed (e.g. a summon) | Restricted | Art. 17(2) — content whose effect occurs immediately |
| Subscription-type products partly used | Partial | Refund of the remaining period after deducting benefits already received |
| Company's fault (mis-grant, duplicate charge, outage) | Yes | Full refund or correction, no time limit |
| Currency granted free of charge | No | No consideration was paid |
Random-reward (gacha) purchases produce a result immediately, so withdrawal is restricted once a summon has been performed. This is disclosed on the purchase screen.
The Company responds within 3 business days of receipt and, where a refund is granted, refunds without delay through the payment provider. The provider may take additional time to return the funds.
Where a minor makes a payment without the consent of their legal representative, the minor or that representative may cancel it. Cancellation may be restricted where consent was in fact given or where the minor represented themselves as an adult. Documents verifying the legal representative may be required.
If the Service is discontinued, unused paid currency is refunded in accordance with applicable law and the Content User Protection Guidelines. The refund method is announced at least 30 days before closure.
Where no agreement is reached, a user may apply for mediation to the Content Dispute Resolution Committee (www.kcdrc.kr) or the Korea Consumer Agency (www.kca.go.kr).
Send inquiries to this address. We review them on business days and reply by email.
This English text is provided for convenience. In the event of any discrepancy, the Korean version prevails.