Support
How to reach us about Snake Temple.
1. Contact
contact@a17s.app
Send inquiries to this address. We review them on business days and reply by email.
2. What to include
- The email address of your linked social account (for a guest account, the order number on a purchase receipt)
- When it happened and what you were doing (which screen, which action)
- For payment questions, the order (receipt) number and the time of payment
Account and payment inquiries require identity verification; without the linked social email or an order number, handling may be delayed.
3. How inquiries are handled
- Receipt — every message is read.
- Verification — the report is checked against server records.
- Resolution — the outcome is explained and any action (compensation, correction, refund) is carried out.
Inquiries are handled on business days; where verification takes longer, progress is communicated separately.
This English text is provided for convenience. In the event of any discrepancy, the Korean version prevails.